Insurance claims – cooling off period
General Insurance Code of Practice, section 4.5: Cooling off period for claims arising from a natural catastrophe or disaster. If the insurer (financial services provider or FSP) is a member of the General Insurance Code of Practice (the Code) and it finalised a claim within one month of a natural catastrophe or disaster, the insured has a six-month cooling off period to check whether their claim included everything that was lost or damaged.
The cooling off period is available to customers even though they may have signed a release when their claim was finalised.
Some FSPs also have guidelines which allow a review of your claim arising from a natural disaster at any time after finalisation.