Disruptors

Our Shared Operational Language A disruptor is defined as: A company that changes the traditional way an industry operates, especially in a new and effective way. InsureTech refers to the use of technology innovations designed to squeeze out savings and…

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Customer Service – What Makes a 10/10

Customer Service is defined as “the assistance and advice provided by a company to those people who buy or use its products or services” But what is it? A friendly face? Being there when they need you? Being knowledgeable in…

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Qld building & construction industry optimistic for future

Master Builders Media Release: 17 February 2017 Business confidence in the Queensland economy and building industry strengthened during the December 2016 quarter, continuing to rise into positive territory in the latest Master Builders survey. The Master Builders Survey of Industry…

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Managing Fatigue – Health and Wellbeing

In the storm season it is easy for staff to extend hours to meet KPI or SLA timeframes. Work related fatigue is more than feeling tired it is a state of mental or physical exhaustion that reduces a person’s ability…

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