Event Response

North QLD Floods

The Locals you can trust

Ambrose Building Flood Response

As locals, with an office on Ingham Road and fulltime Supervisors in Townsville, we have experienced one of Queensland’s worst flood disasters on record with you.

Ambrose Building is a Queensland family owned company that specialises in insurance repairs across Queensland and we have been completing insurance repairs in Townsville since 2011.

As locals, we understand the local conditions, use local trades and local suppliers. Having responded to every major natural disaster since the Mackay floods in 2008, we have a large support network and proven infrastructure. Our response model to events is we fully engage all of our local trades and only look to bring in our event trades once our local teams are at capacity. Our “First-in / Last-Out” policy means we use local trades first, support them with event trades so repairs to homes don’t stall, and as the event comes to a close all event trades are transitioned out leaving the local trades to work with us long into the future. At all times, all vetted, licenced and qualified local trades are utilised to their full capacity ensuring locals are 100% involved in fixing Townsville.

Some of our trusted local trades

Are you a local trade looking to help?

Ambrose Building is always happy to hear from local, licenced and qualified trades. Please send your Expression of Interest to us via our Contact Us page. Be sure to include your trade class, area of coverage and capacity.

Your Local Response Team

39 Oonoonba Rd, Idalia, QLD, 4811

Ashley Goldfinch

Fraser Culpan

Mike Hessell

Ben Dougherty

Phil Laffey

Tim Board

Damien Noffke

In closing out the event for locals our fulltime Townsville Supervisors are being well supported by our Event Team. If you see them about you will be able to tell our Licenced Building Supervisors apart from our trades, as our Supervisors wear the grey polo shirt and our trades the more traditional hi-vis. If you see them be sure and say “Hi”.

Head Office Support

Our Administration Team is here to help, supporting our local supervisors in Townsville.

During your repair you will get a call from our head office staff based at Kunda Park on the Sunshine Coast. So if you see a number from down south, this is our Administration Team who are supporting our local Supervisors in Townsville. Our office number is 07 5373 3500.

Customer Service is very important to us and we know that the number one cause of problems on a repair is the breakdown of clear and effective communication. Therefore on each and every repair we allocate a QBCC Building Supervisor to manage and coordinate the repair on the ground and a Claims Administrator who is a second point of contact to help answer any questions you may have or pass on messages if the Supervisor is unavailable.

If at any time you have questions about your repair don’t hesitate to ask or track your repair via our Ambrose Building Customer Portal – Repair Hub.

Contact Us

At Ambrose Building, our priority is you and your family’s safety. If you have any questions or concerns, please don’t hesitate to call our friendly team today.

Call head office
07 5373 3500

Every day we are looking at ways of making repairs better, faster, and a more positive experience. Tell us what you think; the good or not so good. We want to hear about it.